Our Cancellation Policy

Project Cancellation

We hope you never need to cancel, but if you do, we're here to make the process smooth and fair.

Cancellation Guidelines by Project Stage:

Project Stage	Cancellation Fee	What You Receive
Before Work Starts	No Fee	Full refund
Discovery Phase	10% of project	Requirements document
Design/Prototype	25% of project	All design files
Development	50% of project	Completed work
Testing/QA	75% of project	All deliverables
Launch/Complete	No cancellation	Full project delivery

How to Cancel Your Project:

1. Step 1: Send Written Notice

   Email admin@sditsolutions.com with your project name and cancellation request.

2. Step 2: Project Assessment

   We'll assess the completed work and calculate any applicable fees.

3. Step 3: Final Deliverables

   You'll receive all completed work up to the cancellation date.

4. Step 4: Refund Processing

   Any applicable refund will be processed within 5-10 business days.

What Happens to Your Assets:

• Code Repository: Full access until cancellation
• Design Files: Delivered upon request
• Hosting Accounts: Transferred to you
• Cloud Services: Credentials provided
• Documentation: Included with deliverables

Monthly Retainer Cancellation:

For monthly retainer clients (ongoing services):

• 30 days written notice required
• Billing stops after notice period
• Ongoing projects completed during notice
• Access maintained until end of billing cycle

Subscription Services:

Service	Notice Required	Early Termination Fee
Monthly SEO	30 days	None
Monthly Marketing	30 days	One month fee
Annual Plans	60 days	50% remaining

Cancellation Reasons (Optional Feedback):

We'd love to know why you're cancelling to improve our services:

• Budget constraints
• Changed business priorities
• Found another provider
• Project scope changed
• Other reasons

Force Majeure:

In case of extraordinary circumstances beyond anyone's control (natural disasters, war, pandemic, etc.):

• Project may be paused, not cancelled
• No cancellation fees during force majeure
• Extensions granted automatically

Contact Information:

Last Updated: May 2026